We strive to provide the best prices on mattresses in Canada by eliminating commissioned salespersons, and displaying our mattresses in space saving warehouses. If you find a better price somewhere else, we will beat it with our Price Match Guarantee.
Do you sell used mattresses?
Absolutly not! All of our mattresses are brand new, factory sealed in original manufacturer packaging, and include full manufacturer's warranty.
What is a mix-match box spring?
Mix-match boxsprings are not from the same manufacturer as the mattress, and have a different colour and/or fabric that does not match the mattress. They provide the same support and quality as a matching boxspring, for a much lower cost. Since you...
How long has National Mattress been in business?
We have been proudly serving our customers since 2012.
Do you price match?
Our mattresses are always priced way below retail and we guarantee that you will not find a lower price anywhere else. If you ever find a remarkable sale or even a clearance item that you absolutly love from one of our competitors, we are so confident...
How do I choose a mattress online?
We encourage all customers to come into one of our locations and choose a mattress by trying it out in store. This is the best way to choose a new mattress.
However, if you are unable to visit us in-store and would like to buy a mattress online, ...
Do you offer financing?
Yes we do! You may select Affirm Financing in the checkout page to see which financing options you may qualify for.
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available...
What type of payment options do you take?
Online we accept payments via Visa, Mastercard, Paypal, Google Pay, and Apply Pay.
In-Store we accept payments via Visa, Mastercard, Interac Debit, and Cash.
We also offer financing options online and in-store.
What do the warranties cover? Do they cover cleaning of stains?
Warranties usually cover any sagging that is beyond any reasonable body impression. They will also cover any defects in the mattress such as broken coils or collapsed parts. Warranties do not cover stains on a mattress or regular wear and tear. For...
Yes! We offer free delivery on all orders over $199 before tax.
How far do you deliver?
We deliver mattress across Canada! Please be sure to enter your postal code at the top of the website to see which mattresses are available for delivery to your area.
How do I schedule my delivery?
Once an order is placed, a member from our customer service team will contact you to arrange a specific delivery date and confirm product availability. Please place any special instructions in the comments section of the checkout page. If you do not...
Do you offer delivery tracking?
Yes! On the day of your scheduled delivery you will receive an email and/or text message with live delivery tracking information. Our delivery team will also call you when they are close to your delivery address.
For items shipped via courier, you...
How do I cancel an order?
If you would like to cancel your order, please give us a call at 1-800-631-4883 or send us an email to [email protected].
You may also simply reply to your order confirmation email.
Where do I pick up my order?
Once you have placed an order online for pickup, a member from our customer service team will contact you to arrange the pickup at the location of your choice and confirm product availability. Please place any special instructions in the comments section...
Can you dispose of my old mattress?
Currently due to COVID-19 we are not able to offer any disposal services.
When is the earliest can you deliver to a toronto location?
We deliver in Toronto on Mondays, Wednesdays, and Fridays.
How can I exchange my order which has not been delivered yet?
You may return all unopened merchandise within 14 days of pickup or delivery for a full refund. If you receive your mattress at home and it is simply not what you expected, do not open it out of the packaging. You may contact us directly and arrange...
What is your 90 comfort guarantee?
Sometimes after sleeping on your mattress for some time, you may realize that it is too firm or too soft for your needs. We understand testing out the mattress at our store for 5-10 minutes does not give you the same experience as actually sleeping on...
What is your exchange policy?
If there is anything wrong with your mattress such as a defect or damages, we will be happy to exchange it for you right away. If you are simply not satisfied with your new mattress we offer a
What do I do if I have a warranty concern with my mattress?
Your purchase is covered by a full manufacturer's warranty. If you believe you have a warranty problem, please email us at [email protected] and we will be happy to assist you with filing a warranty claim with the manufacturer.
Are there shipping and handling expenses on refunds?
If you require us to pick up an item there will be a pickup fee of $45 if we are able to send a truck out to pick it up. If you send it back to us there will be no fees on unopened product.
Is there any fee you charge in case of return ?
Are you going to pick up the merchandise or I have to bring it to your store ?
Here is a link to our exchange policy: https://www.nationalmattress.ca/90-night-comfort-guarantee
Mattresses are one of those items that we use everyday, but rarely give them too much thought. Most of us start to wonder if we should get a new mattress when we move, start experiencing back pain, or sleep on a way more comfortable mattress somewhere...
Can I get a mattress topper for my old mattress?
Mattress toppers are a great way to add comfort to an old mattress. A mattress topper will add a nice layer of comfort and cushion to a mattress that may not be so comfortable. Although this is not a permanent solution, it is a cheaper alternative to...
Should I get the cheapest mattress?
Many people do not realize the importance of a good sleep and often decide to buy the cheapest mattress they can find. If your budget permits, do not buy the cheapest mattress! We spend an average of 8 hours a night on our mattresses and trust me when...
Where to search for a new mattress?
There are so many places to buy a new mattress. You can shop at traditional mattress stores, furniture stores, or other retail stores. There is also a vast selection of mattresses you can buy online through the same retailers or through marketplace retailers...
How to compare mattresses from different stores?
If you have already started shopping for a new mattress and visited a few stores, you may have noticed that each store has a different model name and it is nearly impossible to find that same mattress anywhere else. The reason is mattress stores do not...
How to spot a good sale on mattresses?
You may come across a mattress on sale at an unbelievable price that may seem too good to be true. 50% OFF, 60% OFF, 75% OFF ONE DAY ONLY! Don’t let that fool you. Just because a mattress says it used to cost $4,000 and now its on sale for $1,00 doesn...
What size mattress should I get?
There are 5 mattress sizes to choose from that are the most popular. Single or Twin, Twin XL, Double or Full, Queen, and King. Deciding on the size of the mattress depends on the size of the room you are putting it in, but we suggest getting the largest...
Which mattress is best for me?
There is no such thing as one mattress that works for everyone. We are all unique individuals with different requirements when it comes to mattresses. Ultimately your body is the judge and it will tell you which mattress feels the best and which mattress...
Mattresses come in various styles which affect how they feel. When it comes to coil mattresses the most popular types are traditional, euro-top, and pillow-top mattresses.
Traditional mattresses are the most basic and are ideal for back and stomach ...
What's better, coil or foam mattresses?
The most common mattress dilemma is which is better, foam or coil. Ultimately, they are both good, and it really comes down to personal preference. They do feel different. Some people like the feeling of a memory foam mattresses while others are accustomed...
What type of coils are there in a mattress?
The 2 most popular coil types are continuous innerspring and pocket coil.
Continuous innerspring coils are more traditional and involve one wire that is wound up to form the coils in the mattress. Innerspring mattresses tend to be less expensive, but...
What are the types of foam mattresses?
Foam mattresses can be separated into 3 basic categories. Foam, Memory Foam, and Latex.
Foam mattresses are the most basic and usually involve a firmer foam core and sometimes a softer foam layer on top for comfort.
Memory Foam mattresses have a firmer...
Are pillow top mattresses softer than traditional mattresses?
Pillow top and euro top mattresses can be softer than traditional mattresses. This is because the pillow-top and euro-top is an extra layer on top of the mattress for added comfort.
If the layer is made with soft foam, then the mattress will feel softer...
Should I get a firmer mattress or a softer mattress?
Firmness is very subjective and really depends on the individual. Some people prefer a softer mattress while other prefer to sleep on an extra firm mattress.
If you sleep on your side you may prefer a softer mattress because it will cause less pressure...
How does my sleep position affect the mattress I should buy?
The way you sleep at night can affect which mattress you should buy. If you sleep on you stomach or back, you may prefer a firmer mattress to give you the most support for you back and body.
If you sleep on your side, you may prefer a softer mattress...
What is the difference between euro-top and pillow-top?
Euro-top and pillow-top are 2 terms used interchangeably, but they do have slight differences. The biggest difference is in the way they are stitched.
A euro-top mattress is stitched flat and even with the side of the mattress. A pillow-top mattress...
Should I try a mattress before I buy it?
It is especially important to try a new mattress out before you buy to ensure that it will be comfortable and suitable for your needs. You can read all the reviews, details, descriptions, and specifications on mattresses online, but you will never really...
How to try a mattress in a mattress store?
When visiting a mattress store it may feel a little awkward lying down on beds especially with a salesperson standing right over you. However, it is especially important that you try out the mattresses properly to determine which one is best for you.
...
Most people think that the more coils in a mattress the better it is. This is partially true, and only to a certain extent.
Sure, more coils usually mean more support, but the gauge or the thickness of the coil is also very important. The ticker the...
Is it better to get a Brand Name vs No-Name Mattress?
Can you get a good-quality mattress from a no-name manufacturer for a better price than the equivalent mattress from a brand name manufacturer? Of course, you can! But it will take a lot of research on your end to make sure it is good quality.
There...
What makes a mattress more expensive?
There are many factors that can affect the price of a new mattress. One of the biggest is the retail margins, but we will not get into this too much here.
When comparing mattresses at the same store the biggest factors that affect price will be the ...
What are the best mattresses for side sleepers?
Side sleepers require additional padding to relieve pressure points from the shoulders and hips while sleeping at night. Euro-top and Pillow-top mattresses provide the required additional cushion for a comfortable sleeping position on the side.
Even...
What are the best mattresses for back and stomach sleepers?
Stomach and back sleeper require additional support to keep the spine straight while sleeping at night. Traditional and Firm or Extra Firm mattresses provide the required additional support for a comfortable sleeping position on your stomach or back.
...
What is the difference between a memory foam mattress vs. a mattress "with" memory foam?
There is a huge difference between a memory foam mattress vs. a mattress that just has memory foam in it. Many mattresses on the market today have a layer of memory foam inside which claims to help in dispersing heat and keep you sleeping cooler.
The...
What are the Pros and Cons of a Memory Foam Mattress?
Memory foam mattresses are great at taking the shape of your body and providing the best pressure relief. They do feel totally different compared to a traditional coil mattress and this feeling may take some time to get used to.
Many memory foam mattresses...
What is the difference between memory foam and latex?
Memory foam and latex are 2 types of foams used in mattresses.
Memory foam is a foam designed to contour and take the shape of your body for the ultimate pressure relief. It is heat sensitive meaning it will be stiffer in the cold and softer when it...
Is it safe to buy a mattress from overseas?
We love to support our local economy and most of the products we carry are made right here in Canada! Not only does this lessen the carbon footprint of the manufacturing process, which is better for our environment, we are also able to ensure better ...
What are the Pros and Cons of Pocket Coil Mattresses?
Pocket coil mattresses are the most popular type of mattress and can be found in most homes and hotels. It is the mattress we are most accustomed to. They can range in firmness levels from incredibly soft to extra firm and come with a variety of styles...
The coil gauge is a measure of the thickness of the wire used to make the coil. The lower the gauge, the thicker the wire, and the higher the gauge, the thinner the wire. On average, the coil gauge in a mattress range from 12 to 15.
If you have a lower...
What are Foam Density Ratings?
The foam density ratings of a mattress measure the weight of the foam per cubic square foot. This translates to the quality of the foam used.
Many people associate foam density with the stiffness or hardness of the foam, but this is not the case. Firmness...
What is foam ILD?
Foam ILD stands for Indentation Load Deflection, and it is the measure of the stiffness or how much force is needed to compress the foam.
The higher the ILD the harder the foam, and a lower ILD rating translates to a softer plush foam. Foam used in ...
What is the difference between Dunlop and Talalay Latex?
The difference between Dunlop and Talalay Latex foam is the process used to turn liquid latex into a hardened foam.
In the Dunlop process, latex is poured into a mold and hardened in the oven. It is then washed and dried to create the final product. ...
What is the difference between natural and synthetic latex?
The difference between natural and synthetic latex is the amount of fillers used to produce the final product.
Fillers are used to cut down on the cost of latex foam, and to ensure the final product is more consistent in quality and firmness. Manufacturers...
What are the different types of Memory Foam in a mattress?
There are 3 basic types of memory foam used in mattresses.
The first is Traditional Memory Foam. Traditional memory foam reduces pressure on various joints in your body and increase circulation while you sleep. It is the most basic type of memory foam...
What is a Foam Encasement on a mattress?
A foam encasement is a border or perimeter of foam which surrounds the coils in the mattress. It is used to hold the coils securely in the mattress.
A foam encasement will help prevent you from rolling off the side of your bed when you get to the edge...
Which mattresses are suitable for an adjustable bed?
Adjustable beds are becoming more and more popular as they allow you to raise the head and foot of the mattress to create a more comfortable seating environment when you are reading a book, watching tv, or just want to prop yourself up for comfort.
...
A box spring is required for support of your mattress and to raise the mattress to your desired height. If your bedframe has enough slats or a platform that is supportive enough for your mattress you will not need a box spring.
You could however put...
What are the different types of box springs?
Box springs are usually made of wood, or metal wire, or both.
Typically, wooden box springs are heavier than metal box springs. Wooden box springs can also squeak after some time as the wood expands and contracts with different temperatures and humidity...
What to do if my box spring does not fit up my stairs?
When bringing a mattress up the stairs or through a tight hallway or doorway, you can bend the mattress and squeeze it through because mattresses are flexible. You do not have this option with a box spring since it is a solid piece.
All king size box...
Do I need a bedframe for my mattress?
You do not technically need a bedframe for your new mattress. A mattress can lay directly on the floor, or on a box spring on the floor. If the mattress is properly laid on a flat supportive surface, you will not cause any damage to your mattress.
A...
What's the difference between a Bed Frame, Box Spring and Platform Bed?
Your mattress needs to lay flat on a supportive surface to avoid damage and to ensure it feels good when sleeping on it.
If you have a platform bed or a bed with slats that is supportive enough, you can rest your mattress directly on top.
You can use...
What are the different types of pillows?
There are many different types of pillows. The most common pillows are stuffed with either a synthetic fiber or feathers. Memory Foam pillows come in various shapes and sizes and can be made from many small memory foam pieces or just a solid memory foam...
Do I need a mattress protector?
Mattress protectors are a great way to protect your mattress from stains and moisture which will help preserve your investment. We all sweat at night so preventing excess moisture from penetrating into your mattress is always a good idea.
If you have...
How do I choose a pillow to go with my new mattress?
Pillows are very personal items and it is difficult to recommend a good pillow without trying it out first.
Pillows range in styles, firmness levels, and thicknesses. Your ideal pillow will ultimately depend on your preferences whether you like a foam...
Finally, the brand-new mattress you have ordered is scheduled to arrive at your house! That good night’s sleep you have been dreaming about it literally around the corner! It is important to prepare your home adequately so that your mattress gets delivered...
Why does my mattress feel firmer than the one I tried in the store?
In almost every situation, your mattress will feel firmer than the one you tried in the store. This is because floor models have been on display for weeks or even months and many people have already tried them before you. The mattresses on display are...
Should I exchange or return my mattress?
We offer a return and exchange policy if you are unhappy with your new mattress. This is great peace of mind knowing that if you did not make the right decision the first time, you have the option of picking a new mattress that may be better.
The most...
What about my mattress warranty?
Most brand name mattresses purchased through an authorized retailer usually offer a 10-year warranty on any defects in materials and craftsmanship. That is an exceptionally long time that your investment is protected in case something goes wrong.
A ...
How do I get used to my new mattress?
You got your new mattress and slept on it the first night and your back is hurting, and you hate it! This may happen to you. Your body needs time to get adjusted to a new mattress. It is a big shock for your body as it was used to sleeping on your old...
