Order and Delivery Questions
Yes. Delivery is free on every order over $199 before tax across the GTA and Ontario. Orders under $199 carry a $45 delivery surcharge, shown at checkout - with no other hidden fees. Many in-stock orders in the GTA even qualify for next-day delivery. ...
It depends where you are. Across the GTA, most in-stock mattresses qualify for next-day delivery, while the rest of Ontario typically arrives within one to three business days. Orders usually leave our warehouse within one business day. Rural or weather...
Both. We offer free local delivery across the GTA and Ontario, and we ship select roll-packed mattresses coast to coast to all ten provinces by trusted courier (territories excluded). From our Toronto warehouse, transit usually runs one to two days within...
Choose your preferred delivery date at checkout, and add any access notes - buzzer codes, parking tips, gate info - in the order comments box. If a date is not available at checkout, we email you date options once your order is processed; just reply ...
On the day of your delivery you will receive a text and email with a two-hour arrival window plus live GPS tracking, so you know exactly when to expect us, and our team calls when they are close. For mattresses shipped by courier outside our local area...
Yes. After you place a pickup order online, our customer service team contacts you to arrange pickup at the location of your choice and confirm that your product is ready. Add your preferred pickup location to the comments box at checkout so we can have...
To cancel or change an order, call us at 1-800-631-4883, email support@nationalmattress.ca, or simply reply to your order confirmation email. Please reach out as soon as you can so we can update the order before it is scheduled for delivery or pickup...
