Exchange / Returns
Every mattress is backed by our 365-Night Sleep Trial. Sleep on it for at least 21 nights to let your body adjust, then request a return any time through night 365 for a full refund to your original payment method. There are no restocking fees and no...
You get a full 365 nights. We ask that you sleep on the mattress for at least 21 nights first, because a few minutes in a showroom cannot tell you how a bed feels over a real night of sleep. After that, the mattress is yours to keep, exchange, or return...
Yes. During your 365-night trial you can exchange for any other model in our lineup of 200-plus mattresses across more than 14 brands, including a different size. There are no exchange fees and no waiting period. You purchase your new mattress, and once...
It is our promise that you will not be stuck with the wrong feel. Since 5 to 10 minutes in a store is nothing like sleeping on a mattress for a full night, our 365-Night Sleep Trial lets you exchange or return if it turns out too firm or too soft. And...
No. For returns within our local delivery area we pick the mattress up at your door for free - there are no pickup fees, no restocking fees, and no deductions from the price you paid for what you're returning. If your order included an offer that the...
Yes. Sleep accessories such as pillows, protectors, and sheets can be returned within 60 days as long as they are brand new and unused, with their original packaging. Unopened merchandise can be returned within 365 days for a full refund, and opened ...
Returned mattresses in donatable condition are given to local charities, never resold. Every mattress we sell is brand new and factory sealed, so when you return one it goes to someone in the community who needs it rather than back onto our sales floor...
