You may return all unopened merchandise within 14 days of pickup or delivery for a full refund. If you receive your mattress at home and it is simply not what you expected, do not open it out of the packaging. You may contact us directly and arrange...
What is your 90 comfort guarantee?
Sometimes after sleeping on your mattress for some time, you may realize that it is too firm or too soft for your needs. We understand testing out the mattress at our store for 5-10 minutes does not give you the same experience as actually sleeping on...
What is your exchange policy?
If there is anything wrong with your mattress such as a defect or damages, we will be happy to exchange it for you right away. If you are simply not satisfied with your new mattress we offer a
What do I do if I have a warranty concern with my mattress?
Your purchase is covered by a full manufacturer's warranty. If you believe you have a warranty problem, please email us at [email protected] and we will be happy to assist you with filing a warranty claim with the manufacturer.
Are there shipping and handling expenses on refunds?
If you require us to pick up an item there will be a pickup fee of $45 if we are able to send a truck out to pick it up. If you send it back to us there will be no fees on unopened product.
Is there any fee you charge in case of return ?
Are you going to pick up the merchandise or I have to bring it to your store ?
Here is a link to our exchange policy: https://www.nationalmattress.ca/90-night-comfort-guarantee