Post Purchase
Yes. Every mattress we sell is brand new and comes with the full manufacturer warranty against defects in materials and workmanship - the same protection as buying direct. Coverage length varies by brand and model, and our own NM-branded mattresses carry...
It depends on the brand, but most quality mattresses carry a 10-year limited warranty, which is the industry standard. Our NM-branded foam, hybrid, and innerspring mattresses are all covered for 10 years, fully non-prorated. Some premium models from ...
Warranties cover genuine manufacturing defects - things like excessive sagging beyond the stated depth, broken or loose coils, cracked or split foam, and faulty seams or stitching. In short, if the mattress fails because of how it was made or the materials...
Warranties do not cover comfort preference, the normal gradual softening that every mattress goes through, or damage from misuse or staining. That is why we recommend using a mattress protector from day one, since stains can void coverage. And if your...
A non-prorated warranty gives you full coverage for the entire period: if a covered defect appears, the repair or replacement costs you nothing. A prorated warranty only covers part of the cost after a set number of years, and your share grows as the...
Start by gathering your proof of purchase, the brand and model name (check the law tag on the side of the mattress), and a clear description of the issue. For sagging, take a photo with a straight edge laid across the dip to show its depth. Then submit...
We offer a disposal-to-the-curb service for an additional fee, which you can add at checkout. We do not haul mattresses away beyond the curb. In most Canadian cities, municipal collection will take a mattress left at the curb either free or for a small...
No problem - that is exactly what the 365-Night Sleep Trial is for. Once you have slept on your new mattress for at least 21 nights, if it still is not right you can swap it for a different model or send it back for a full refund, right up to night 365...
