Returns & Exchanges

365-Night Sleep Trial

1. A Full Year to Decide: Your 365-night trial begins the day your mattress is delivered or picked up. Sleep on it for a minimum of 21 nights to let your body adjust, then take the rest of the year to decide. If it is not right, request a return anytime through night 365.
2. Full Refund. Every. Single. Penny: If you are not satisfied after the 21-night adjustment period, we will refund the full price you paid for your returned items to your original payment method within 3 business days of pickup. No restocking fees. No processing charges. No deductions from the price you paid for what you’re returning. Ever.
3. Free Pickup at Your Door: You do not have to squeeze it back in the box. When you request a return, we will schedule a free pickup right at your door at a time that works for you. Return the mattress with its original packaging with labels and manufacturer tags attached — no re-boxing required.
4. Condition Requirements: Returned mattresses must be in donatable condition: clean, with no stains, rips, burns, mold, bodily fluids, or excessive wear. Manufacturer tags and labels must remain attached (we verify at pickup). We strongly recommend using a mattress protector from day one to keep your mattress in returnable condition.
5. Household Limit: We allow up to 2 mattress returns per household (returns and exchanges combined). This helps us keep this generous policy sustainable so every customer can benefit from it.
6. Where Returned Mattresses Go: Every returned mattress in donatable condition is given to local charities and shelters. Your purchase helps someone in need get a better night’s sleep, even if the mattress was not the right fit for you.

When an Offer Depended on What You Bought

Some of our offers are earned by what’s in your order: a discount on an accessory when you buy a mattress, a free adjustable base with a qualifying model, a bundle price. If you return the item that earned the offer and keep the rest, we simply recalculate your order as if the offer had never applied. You still get back every dollar you paid for the item you’re returning. The kept items go back to their regular price, and that difference is shown as its own clearly labelled line on your credit note. Nothing is hidden in the math.

A few specifics:

• Accessory discounts (including VIP member offers): These require a mattress on the same order. If the mattress comes back for a refund rather than an exchange, kept accessories are re-priced to their regular price and the difference is deducted from the mattress refund. Exchange instead and every discount stays.
• If your order still qualifies without the returned item (for example, another qualifying item remains on the order), nothing changes and there is nothing to recalculate.
• Free gifts: Return the gift together with the qualifying item, in the condition you received it, and there is nothing to reconcile. If you keep the gift, its regular selling price is deducted from your refund. Some gifts are final sale; the offer terms say so up front.
• Exchanges: Your offer follows you. Exchange for another qualifying model and the benefit carries forward, up to the value of the offer available on your replacement. You only see an adjustment if the replacement’s offer is smaller than the one you had.
• Returning the whole order: The offer math above does not apply — everything comes back, so there is nothing to recalculate on your items, and you get back every dollar you paid for them.

Exchanges — Try a Different Mattress Anytime

Something not quite right? Too firm, too soft, sleeping too warm? Our non-commissioned sleep experts will help you find a better match from our entire lineup of 200+ mattresses across 14+ brands — Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns & Foster, and more. No other retailer offers this kind of flexibility.

1. Exchange Anytime During Your Trial: You can request an exchange at any point during your 365-night trial — there is no waiting period for exchanges. If you already know the mattress is not right, there is no reason to wait.
2. Your Trial Continues: After an exchange, your original 365-night trial continues from your initial purchase date. The clock does not restart, but your full refund option remains available through night 365 — even after an exchange.
3. No Exchange Fees: We never charge a fee to exchange. You purchase your new mattress, and once we have collected your original, we refund it in full to your original payment method.
4. Exchange Across Any Brand or Size: Unlike other retailers, you are not limited to same-brand or same-size exchanges. Switch from a Sealy queen to a Beautyrest king, or from a firm hybrid to a plush memory foam — whatever your sleep needs require.
5. Seamless Swap: For customers within our delivery zone, your new mattress is delivered and the exchanged mattress is picked up at the same time — no gap in your sleep. For customers outside the local delivery zone, please contact us to arrange logistics.
6. Condition Requirements: Exchanged mattresses must meet the same donatable condition standards as returns: clean, no stains, rips, burns, mold, bodily fluids, or excessive wear, with original packaging and manufacturer tags and labels attached.