What’s Included

We offer FREE DELIVERY to all major cities in Ontario and the surrounding area on orders over $199. A delivery surcharge of $45 applies to orders under $199.

Select your delivery date at checkout (if applicable) and add any special instructions in the order comments (e.g., “Ring Buzzer #1234”). If a date isn’t shown or selected at checkout, you’ll receive an email with scheduling options. Day‑of, you’ll get a text and email with a 2‑hour window and live tracking. Estimates apply to in‑stock items; rural or weather‑affected addresses may require extra time.

Ontario Local Delivery Areas

2. How to Schedule Your Delivery

1. Select Your Date at Checkout — Choose any available slot that fits your calendar.
2. Add Special Instructions — Use the “Order Comments” box for buzz‑codes, parking tips, or gate info.
3. Watch for Confirmation — If your chosen date isn’t available, our team will e‑mail an alternative. Reply to reschedule—no fees, no stress.
4. Day‑of Notifications — Expect a text and e‑mail with a 2‑hour arrival window and live GPS tracking.

You can also schedule delivery instantly for in‑store purchases at any National Mattress showroom across Ontario.

3. Delivery‑Day Checklist

• Clear Pathways: Remove pictures, décor, and trip hazards from halls & stairs.
• Protect Floors: Cover delicate surfaces; salt or de‑ice exterior steps in winter.
• Measure First: Ensure doorways, corners, and stairwells accommodate your mattress—especially King sizes.
• Big Mattress? If tight squeezes or bends are required, you may be asked to sign a damage waiver.

Our professionally trained crews handle each order with care—but accurate measurements and a safe environment keep your home and new mattress pristine.

4. Service Promise & Safety

• Fully insured, background‑checked delivery specialists
• Clean trucks & protective mattress bags on every run
• Optional removal of old mattresses (select areas & fees)
• Eco‑friendly recycling partnerships for packaging materials

Frequently Asked Questions