You may return all unopened merchandise within 14 days of pickup or delivery for a full refund. If you receive your mattress at home and it is simply not what you expected, do not open it out of the packaging. You may contact us directly and arrange to bring it back, or have it picked up, and receive a full refund on your purchase.
Please be assured that all mattresses come with the original manufacturer warranty. So any problems related to a defect can be handled through the warranty. We will be glad to assist you with any warranty concerns. Your purchase is backed by our 90-day comfort guarantee. To exchange an order, call us at 1-800-631-4883, or call your local store. Exchanges need to be made in new, and unstained condition along with all product literature, original packaging materials and blank warranty cards. There will be NO REFUNDS once an item is opened. Refunds will only be issued on unopen items, within 14 days of pickup or delivery. Once an item is opened, the 90 Night Comfort Guarantee will only be valid. There will be no refunds or exchanges on opened accessories. Please remember that incurred shipping and handling expenses are non-refundable on all refunds. All sales are final on closeout and clearance items.
If you require an exchange, you may either purchase the new item in which case the new item will be shipped ASAP. Once the return item is received pursuit to our exchange policy a refund will be issued.
