Why does this mattress feel softer or bouncier than expected?

This mattress is a true medium at 5 out of 10 with a cushioned gel Euro-top, so it reads softer than a firm bed, and its 700 continuous coils give it a lively bounce, scoring 9.8 for responsiveness. Some sleepers love the easy-moving surface; others wanting firm support find it too soft or springy. If you prefer firmer, a tight-top firm model suits better. Give a new medium bed a couple of weeks to settle before judging.