What does the warranty cover and what voids it?

Springwall stands behind this Comfort Pockets Elite mattress with a 10-year warranty covering manufacturing defects like a sagging impression deeper than the stated tolerance or failure in the 884-coil system. Everyday softening of the comfort foam, stains, and damage from a weak or sagging base are not covered. Because durability scores 6.4, give the foam its best odds: keep this 14-inch firm bed on a rigid platform or adjustable base and add a protector, which guards against stain-related claim denials.