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Is this mattress a true medium-firm, or does it sleep soft?

It is rated medium at 5 out of 10, and some owners find it softer than expected because of its deep 2.75-inch pillow-top. About 1.5 inches of conforming memory foam over 1000 pocketed coils creates a generous cradle, sinking 1.49 to 2.98 inches at the deeper end. If you want firmer on-top support, a firm model in the lineup will feel more locked-in. The 365-night trial lets you confirm the feel at home.

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