Understanding Mattress Warranties: A Complete Guide
When purchasing a new mattress, one key factor to consider is the mattress warranty. The warranty can be an indicator of the manufacturer's confidence in their product, and it provides consumers with protection against defects. But how exactly do these warranties work? Let's dive into the details.
What is a Mattress Warranty?
A mattress warranty is a commitment from the manufacturer to repair, replace, or refund your mattress if there are any defects. Warranties generally cover poor workmanship and faulty components such as broken, burst, or bent coils, among other things12.
What Does a Mattress Warranty Cover?
Most mattress warranties cover physical defects that occur over a defined period. This includes sagging, which is one of the most common issues that mattresses face over time34. However, not all sagging is covered as different brands have specific guidelines about what constitutes enough sag to be covered by their warranty3.
In addition to sagging and structural defects, a warranty may also cover issues like faulty stitching or problems with the mattress cover. However, it's important to note that warranties do not usually cover comfort preference or normal wear and tear5.
Types of Mattress Warranties
There are two main types of mattress warranties: non-prorated and prorated. Non-prorated warranties mean that the manufacturer will cover the full cost of repair or replacement for a specified period, usually for the first 10 years6.
On the other hand, prorated warranties require customers to pay a portion of the repair or replacement costs. This portion often increases with the age of the mattress6.
How to Make a Warranty Claim?
To make a mattress warranty claim, you need to contact the retailer or manufacturer. They will provide instructions on how to proceed, which may include taking photos of the defect or having the mattress inspected7.
Important Considerations
While warranties can provide peace of mind, it's crucial to read the fine print. Some actions, like removing the law tag or using the mattress without a proper foundation, can void the warranty1. Additionally, some warranties only apply to the original purchaser and are not transferable if the mattress is sold or gifted8.
In conclusion, a mattress warranty can be a valuable part of your purchase, providing protection against defects and ensuring that you get the most out of your investment. However, understanding the terms and conditions of your mattress warranty is crucial to make sure you're fully covered.
Footnotes
Still have Questions? Call National Mattress for more information.
