Real Life Happens.
Your Protection Plan Covers It.
Your manufacturer warranty covers manufacturing defects. Our 10-year Protection Plan covers what actually happens to a mattress: spills, stains, rips, burns, and sagging before a manufacturer will call it a defect.
Every mattress we sell comes with its manufacturer's warranty, and we handle those claims for you. But a manufacturer warranty is a promise about how the mattress was built. It is not a promise about the eight years you sleep on it.
That gap is real, and it is where most people get caught. A single spill can void a manufacturer warranty from that day forward. A bed frame the manufacturer does not approve of can do the same. And an indentation that is clearly there, but not deep enough to meet a published threshold, is not a defect as far as the manufacturer is concerned. The Protection Plan exists to cover exactly those situations, and every claim is handled by our own team.
Spills and Stains
Coffee, wine, a sick child, a pet accident. One stain is enough to end most manufacturer warranties permanently. The Protection Plan covers the stain and the damage underneath it, so a single bad night does not cost you your coverage.
Rips, Tears and Burns
Accidental damage is not a manufacturing defect, so no manufacturer warranty covers it. This does. Rips, tears, punctures and burns are all included.
Sagging Before the Threshold
Manufacturers only pay out once an indentation passes a set depth, usually around 1.5 inches, or 0.75 inches on Tempur-Pedic. We cover premature softening before it ever gets there.
Your Foundation, Your Choice
Slats, a platform bed, an older box spring. Manufacturers can refuse a claim over the base you sleep on. Under the Protection Plan we will not void your coverage over your foundation.
Which One Covers You
Every mattress from National Mattress comes with three separate layers of coverage. They do different jobs, and knowing which is which saves you a lot of time when something goes wrong.
| What happened | 365-Night Sleep Trial | Manufacturer Warranty | Protection Plan |
|---|---|---|---|
| It just does not feel right | ✓ Within 365 nights | ||
| A manufacturing defect: broken coils, split foam, failed seams | ✓ | ||
| Sagging past the manufacturer's depth threshold | ✓ | ✓ If the manufacturer refuses | |
| Sagging before the manufacturer's threshold | ✓ | ||
| A spill, a stain, or bodily fluids | Usually voids it | ✓ | |
| A rip, tear, puncture or burn | ✓ | ||
| Your mattress is on slats or a base the maker does not approve | Can void it | ✓ | |
| How long you have | 365 nights from delivery | Varies by brand, commonly 10 years | 10 years from delivery |
How the Protection Plan Works
There is no deductible, no registration to remember, and no third party administrator between you and us.
Add it when you buy
The Protection Plan is added to your mattress at the time of purchase. One plan covers one mattress. The price is shown before you add it, and nothing is added to your cart unless you choose it.
It stays with your mattress for 10 years
Coverage starts the day your mattress is delivered and runs for ten years. If you exchange your mattress during your 365-night sleep trial, the plan follows you to the new one. There is nothing to activate and nothing to renew.
Tell us when something happens
Submit a claim online with a few photos and a description of what happened. You do not need a receipt for the plan itself, and you do not need to measure anything. Our team reviews it directly.
We repair or replace it
If your claim is approved we arrange a repair or a replacement mattress. Your claim is handled start to finish by the same National Mattress team that sold you the bed.
"Most protection plans are sold by one company and paid out by another, and you only find out which is which when you file a claim. Ours is not. You buy it from us, you claim it with us, and the same team answers the phone either way."
The National Mattress Team
What Is Not Covered
We would rather be clear about this up front than have you find out at claim time.
| Not covered | Why |
|---|---|
| Fire, flood and water damage from the building | These belong to a home or tenant insurance policy, not a mattress plan. |
| Deliberate damage | Cuts, tears and burns that were not accidental. |
| Loss or theft | The plan covers the mattress you own, not its disappearance. |
| Comfort on its own | If the mattress simply does not suit you, that is what the 365-night sleep trial is for. It has to be used within 365 nights of delivery. |
| Commercial use | The plan covers mattresses in a home. |
| Mattresses bought before the plan was offered | Coverage can only be added at the time of purchase. |
Looking for your manufacturer warranty instead?
For what your manufacturer covers, how long it lasts, and how to file a manufacturer warranty claim, see our manufacturer warranty page. We handle those claims for you too.
View Manufacturer Warranty →Frequently Asked Questions
Does the Protection Plan replace my manufacturer warranty?
My manufacturer warranty was denied because of a stain. Does the plan help?
Do I need a mattress protector to make a claim?
Do I have to measure the sagging?
What if my bed is on slats or a platform base?
What happens if I exchange my mattress during the sleep trial?
How much does it cost?
Can I add it after I have bought my mattress?
Does it cover an adjustable base as well?
Protect Your Mattress From Day One
The Protection Plan is offered with every mattress we sell. If you already have one and need to make a claim, our team is ready to help.
