Privacy and Cookie Policy

National Mattress ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit nationalmattress.ca or shop with us, how we use it, and the choices you have. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

What we collect

We may collect the following information:

• Name and contact information, including email address, phone number, and shipping/billing address
• Order, payment, and delivery details needed to fulfill your purchase
• Account information if you create an account with us
• Communications you send us, including chat, email, and customer service requests
• Information about how you use our website, collected through cookies and similar technologies

We do not store full payment card numbers on our servers; card payments are processed securely by our payment providers.

How we use your information

We use your personal information to:

• Process, fulfill, and deliver your orders
• Provide customer service and respond to your enquiries
• Manage your account and order history
• Send you order updates and, with your consent, promotional emails about new products and offers
• Improve our products, services, and website experience
• Detect and prevent fraud, and meet our legal obligations

You can opt out of marketing emails at any time using the unsubscribe link in any message or by contacting us.

How we share your information

We do not sell or rent your personal information. We share it only with trusted service providers who help us operate our business — such as payment processors, delivery and logistics partners, email and analytics providers, and customer-support tools — and only to the extent needed to perform those services. We may also disclose information when required by law or to protect our rights, customers, or others.

Your rights and choices

You have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Withdraw your consent to marketing communications at any time
• Request deletion of your information, subject to legal and record-keeping requirements

To exercise any of these rights, please contact us. If you have a concern we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Data retention

We keep personal information only as long as necessary for the purposes described in this policy, including to fulfill orders, provide warranty support, and meet legal, tax, and accounting requirements. When information is no longer needed, we securely delete or anonymize it.

Security

We are committed to keeping your information secure. We use appropriate physical, electronic, and managerial safeguards to protect against unauthorized access, disclosure, or loss. While no method of transmission over the internet is completely secure, we work to protect your information using industry-standard practices.

How we use cookies

A cookie is a small file stored on your device that helps a website function and lets us understand how the site is used. Cookies allow us to remember your preferences, keep items in your cart, analyze site traffic, and improve your experience.

We use both essential cookies (required for the site to work, such as keeping you signed in and protecting your cart) and analytics/marketing cookies (such as Google Analytics, managed through Google Tag Manager, and tools that power our on-site chat support). You can accept or decline non-essential cookies and can adjust your browser settings to refuse cookies, though some features of the site may not work properly if you do.

Links to other websites

Our website may contain links to other sites. Once you leave nationalmattress.ca, we have no control over and are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any website you visit.

Children's privacy

Our website is not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in their province of residence. If you believe we have collected information from a child, please contact us so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Please review it periodically to stay informed about how we protect your information.

List of cookies we collect

The table below lists the cookies we collect and what information they store.