🔒 Secure Transaction Verification

Fraud Prevention That
Protects You

NoFraud helps protect merchants and cardholders from unauthorized transactions. Here is what you need to know if you have been contacted about a purchase.

At National Mattress, your security is a priority. We work with NoFraud, a trusted fraud prevention service, to screen transactions and protect both our customers and our business from unauthorized credit card use. If you have received a verification request, this page explains what is happening and what you need to do.

🔒

What is NoFraud?

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions and alert merchants if a purchase shows elevated risk, protecting consumers from unauthorized card use.

📧

Why Did I Receive a Message?

You received a verification request because your transaction had irregular shopping characteristics or elevated risk. NoFraud wants to confirm the purchase was made by the authorized cardholder.

✅

What Happens After I Confirm?

Once you confirm the transaction, your order will be released for processing immediately. There is nothing else you need to do unless asked for additional information by a fraud analyst.

🕑

Will My Order Be Delayed?

Your order is on hold until verification is complete. As soon as your response is received, your order will be released and processed right away.

🚧 Important Security Notice

NoFraud will never ask you for your full credit card number, social security number, or any other sensitive personal information that is not needed to complete the verification. If you receive a suspicious request asking for this information, do not respond and contact us directly.

Frequently Asked Questions

Why did NoFraud flag my transaction?
Transactions can be flagged for various reasons, including shipping to a new address, making a large purchase, or shopping at an unusual time. These flags do not mean anything is wrong with your account. They simply trigger an extra verification step to protect you and ensure the purchase is authorized.
What information will NoFraud ask for?
NoFraud may ask you to confirm basic details about your order, such as your name, the last four digits of your card, or your shipping address. They will never ask for your full credit card number, CVV code, or social security number.
How do I confirm my transaction?
Follow the instructions in the email, text message, or phone call you received from NoFraud. You may be asked to click a confirmation link, reply to a message, or speak with a fraud analyst. Once confirmed, your order will proceed automatically.
I did not make this purchase. What should I do?
If you did not make the transaction and no one with authorized access to your card did either, contact your credit card company or financial institution immediately. Inform them that your card may have been compromised. Review recent transactions on your account to check for other unauthorized activity. Your financial institution will likely place a hold on the card and issue a new one.
Is it safe to respond to a NoFraud verification request?
Yes, NoFraud verification requests are legitimate and sent on behalf of National Mattress to protect your purchase. However, always verify that the communication is authentic. Legitimate requests will reference your order details and will never ask for sensitive information like your full card number or SSN.
How long does verification take?
Verification is usually quick. Once you respond to the verification request, your order is typically released within minutes. If additional review is needed, a fraud analyst may contact you for more information, but this is rare.

Questions About Your Order?

If you have questions about a verification request or your order status, our customer service team is here to help.

Contact Us Continue Shopping