NM Branded Products Warranty

At NM Branded Products, we want you to rest easy. Every NM mattress comes with a warranty to protect your investment and ensure you get the quality sleep you deserve. On this page, we break down our warranty in simple terms – including how long it lasts, what’s covered (and what isn’t), and how to take advantage of it if needed. Our goal is to make understanding your mattress warranty easy and customer-friendly, so you can sleep with peace of mind.

Warranty Duration by Mattress Type

How long is your mattress covered? Warranty length can vary by mattress type and model. Below are the standard industry warranty durations for different types of mattresses, including what we offer for NM Branded Products:

• Memory Foam Mattresses: Most memory foam beds (including our foam models) come with a 10-year limited warranty as the industry standard. This is often a non-prorated 10-year coverage, meaning the manufacturer fully covers eligible defects for the entire period. Some high-density or premium foam mattresses in the wider market may offer longer warranties, but 10 years full coverage is the norm (Tempur-Pedic, for example, provides a 10-Year Full Replacement Limited Warranty on its foam beds).

• Innerspring (Coil) Mattresses: Traditional innerspring mattresses also typically include a 10-year limited warranty, especially for mid-range and premium models. Entry-level coil mattresses might have shorter warranties (such as 5 years), while higher-end innerspring beds from major brands sometimes offer extended warranties up to 15 or 20 years total coverage. (Usually, if the warranty extends beyond 10 years, the first 10 are non-prorated and the remaining years may be prorated – more on prorated vs. non-prorated below.)

• Hybrid Mattresses (Innerspring + Foam): Hybrid mattresses generally carry 10-year limited warranties as well, since they combine foam and coil components. Just like innersprings, many hybrids have 10-year full coverage. Some premium hybrid models on the market may advertise 15 or 20+ year warranties (for instance, certain luxury hybrids have 20–25 year warranties with only the first 10–15 years fully covered). In our NM lineup, you can expect a solid 10-year warranty on hybrid beds, consistent with industry standards.

Note: “Limited” warranty means there are specific terms and conditions (it’s not an unconditional guarantee). However, 10 years of coverage for manufacturing defects is a common standard across most major mattress brands. Some mattress companies do go further – offering 20 or 25-year warranties or even “lifetime” warranties on select high-end models – but those often come with prorated terms after the first decade. For most customers and most mattresses (memory foam, innerspring, or hybrid), a 10-year warranty provides ample protection and is a sign of the manufacturer’s confidence in their product.

Prorated vs. Non-Prorated Warranties

Warranty terms can be a bit confusing, but one key distinction to understand is non-prorated vs. prorated coverage. Here’s what those terms mean in plain language:

• Non-Prorated Warranty: This is the best kind for you as a customer. Non-prorated means full coverage – the manufacturer will repair or replace your mattress at no cost to you (aside from maybe small fees like transportation or inspection costs) if a covered defect arises within that period. The value of the warranty doesn’t decrease over time during the non-prorated years. For example, a “10-year non-prorated warranty” means for ten years, any defect that meets the warranty criteria is 100% covered – you won’t pay for the repair or replacement of the mattress itself.

• Prorated Warranty: This means that after a certain number of years, the warranty coverage is partial. If your warranty (or a portion of it) is prorated, you as the owner would be responsible for a percentage of the cost to repair or replace the mattress. As the mattress gets older, the portion you must pay increases, and the coverage provided by the manufacturer decreases. In other words, a prorated warranty’s value goes down over time. For instance, imagine a 10-year prorated warranty: if a defect is found at year 5, the warranty might cover roughly 50% of the replacement cost; if a defect is found at year 8, it might cover only ~20%. The exact formula varies by company, but the concept is that the older your mattress, the less credit you get toward a replacement.

• Combination Warranties: Many mattress warranties are split into two parts – an initial non-prorated period followed by a prorated period. For example, a 15-year warranty might be 5 years non-prorated + 10 years prorated, or a 20-year warranty might be 10 years non-prorated + 10 years prorated. During the non-prorated first phase, you have full (100%) coverage, and during the prorated second phase, you’d pay a portion of any claim. This is a common structure in the industry. We always clearly state if any part of an NM mattress warranty is prorated, so you know exactly how long you have full coverage and when prorated terms would apply.

In summary: Non-prorated = full coverage, no charge for repairs/replacement (for the specified time). Prorated = partial coverage, you pay part of the cost (increasing with time). We strive to offer generous non-prorated coverage on our products, so you’re protected when it matters most.

What Our Warranty Covers (Covered Defects)

We stand behind the quality of our mattresses. If something goes wrong due to a fault in manufacturing or materials, we will make it right. Here are the common defects and issues that are covered by the warranty on an NM Branded Products mattress:

• Excessive Sagging or Body Impressions: If your mattress develops a deep indentation or sag that is visible when no one is on the bed, it may be covered. Warranties define a specific depth that counts as a defect. Generally, an indent deeper than about 1.5 inches on a spring or hybrid mattress (or around 0.75 – 1.0 inch on a smooth-top memory foam mattress) is considered “excessive sagging” and is covered. This means if your bed sags beyond the set threshold, it’s not normal wear-and-tear – it’s a defect. (Don’t worry, we’ll help you measure if you’re not sure – see our tips below.)

• Broken or Protruding Coils/Wires: For innerspring and hybrid mattresses, if a coil breaks, bends excessively, or pops out of the side or top, that’s a manufacturing defect covered by the warranty. You shouldn’t have springs poking you or sticking out – if it happens, we’ll replace or repair the mattress. (This is very rare with modern mattresses, but it’s covered just in case.)

• Cracked or Splitting Foam: For foam and hybrid beds, the warranty covers the foam’s integrity. If the foam core splits or cracks under normal use, or if it permanently bunches up or loses its shape in one area due to a manufacturing flaw, that’s covered. Similarly, significant foam indents or bunching that isn’t just normal softening can be considered a defect.

• Surface Defects in the Mattress Cover: Physical flaws in the mattress cover – for example, seams coming undone, stitching unraveling, or zippers on a removable cover that break prematurely – are usually covered by the warranty. These are considered manufacturing defects in materials or workmanship. (Note: this applies to issues not caused by misuse – if you cut the cover or it’s torn due to an accident, that would not be covered. See exclusions below.)

• Broken Foundation/Box Spring (if included): If your mattress set came with a matching foundation or box spring, and that piece breaks due to poor workmanship (e.g., wood slats cracking under normal weight), it can be covered as well. The warranty generally covers the supporting base sold with the mattress, as long as it’s used properly.

In short, our warranty covers manufacturing and material defects – things that aren’t supposed to happen with a quality mattress. If your mattress fails in a way it shouldn’t, we’ve got you covered. Always reach out to us if you’re unsure whether an issue is covered; we’re happy to help figure it out.

What’s Not Covered (Exclusions & Conditions)

All warranties have some limitations. It’s not because we don’t stand by our product – but some things are considered normal or the result of how you use the mattress, rather than defects. Here are the typical exclusions and situations not covered by our (and most industry) mattress warranties:

• Normal Wear and Minor Sagging: All mattresses go through normal wear-and-tear. Minor body impressions or sagging that is less than the warranty threshold (for example, an indentation of an inch or less) is considered normal and not covered. Slight softening of foam over time or a slight dipping where you sleep is normal as the mattress breaks in. The warranty covers only deep sagging beyond the specified depth, which indicates a defect. Regular use will compress padding a bit – that’s expected and not a defect.

• Comfort Preference & Natural Aging: The warranty does not cover comfort preferences or if you simply decide the mattress is too soft/firm for your liking after the trial period. It also won’t cover the mattress becoming less comfortable after years of use. For instance, if the foam slightly loses some springiness after 8 years of use, that’s considered normal aging, not a defect. (Mattress warranties don’t function like a sleep trial or comfort guarantee.)

• Stains, Spills, and Unsanitary Conditions: Any stain, liquid damage, or other soiling will void the warranty in almost all cases. Why? Because spills or stains can damage the foam and fibers (making them break down faster) and can make the product unhygienic. Manufacturers can’t process a return or repair on a soiled mattress for health reasons. Tip: Always use a mattress protector from day one – it keeps your bed clean and your warranty intact. A clean, unstained mattress is required for warranty claims.

• Misuse or Improper Handling: The warranty won’t cover damage caused by misusing the mattress. This includes things like burns, cuts, or tears (don’t drag your mattress with one end on the ground – it can tear the fabric), damage from jumping on the bed (which can break coils or foam), or using the mattress as a trampoline or a ramp (hey, we know it happens!). Any accidental or intentional abuse of the mattress that causes damage isn’t covered. Treat your mattress gently and it will last longer.

• Improper Foundation or Support: Using your mattress on an inadequate foundation or frame can void the warranty. Mattresses need proper support. For queen and king sizes, that usually means a frame with a center support bar and adequate legs to prevent sagging. If you place a mattress on a frame that’s too flimsy, or on slats that are too far apart, or directly on the floor in some cases, it can cause the mattress to wear out improperly. Warranties specify that the mattress must be used on a proper bed frame or foundation – if not, any resulting damage (like excessive sagging or border wires bending) won’t be covered. Always follow the foundation guidelines in your mattress warranty. If you’re not sure, ask us what kind of base is best!

• Unauthorized Purchases or Second-Hand Mattresses: Mattress warranties are generally only valid for the original purchaser and non-transferable. This means if you sell or gift the mattress to someone else, the warranty ends. Also, buying from an unauthorized retailer (someone who isn’t an official dealer of our products) can void the warranty. Always purchase from NM Branded Products or our authorized partners, and keep your proof of purchase. We honor warranties for you, the original owner, with a valid receipt and law tag (even if the tag says “do not remove,” it’s really just there to identify the product for warranty claims).

• Removed Law Label or Missing Proof of Purchase: That little law tag on the side of your mattress (the one that says “Do Not Remove”) – please leave it on. It has information we need (like a code) to identify your mattress and verify its warranty coverage. If that tag is removed, or if you don’t have proof of purchase, it can jeopardize a warranty claim. Removing the law tag doesn’t literally get you in legal trouble, but manufacturers consider the tag part of the proof the mattress is genuine and within warranty. So, to be safe, keep it attached or tuck it away safely if you do remove it.

In summary, any issues caused by misuse, improper care, or normal wear are not covered by the warranty. Our warranty is meant to cover unusual problems due to defects, not the natural aging of the mattress or accidents that can happen in the home. The best way to protect your investment (besides the warranty) is to take good care of your mattress – and we’ve got some tips on that below!

How to File a Warranty Claim

We hope you never have an issue with your mattress. But if you suspect a defect that’s covered under the warranty, we’ll work to resolve it for you as smoothly as possible. Here’s what to do:

1. Contact Us or Your Retailer: Get in touch with NM Branded Products Customer Service (or the authorized retailer you bought the mattress from). Provide them with your purchase information (order number, date, and where you bought it). We’ll need to verify that you are the original owner and within the warranty period.

2. Inspect and Document the Problem: We may ask you to describe the issue and often to provide photos. For instance, if you’re claiming sagging, we’ll guide you on how to measure the indentation (typically using a straight edge and a ruler – if the dip is beyond the covered depth, it’s a valid claim). Take clear pictures of any visible defect (sagging, a broken seam, etc.). Don’t worry – our team can help instruct you on this step.

3. Submit a Claim Form: We have a simple warranty claim form (online or via email) where you’ll fill in details and attach the photos. Once we receive your information, we’ll review the claim promptly.

4. Resolution – Repair or Replacement: If the issue is indeed covered, we will repair or replace your mattress. In most cases, defects are handled by replacing the mattress with a new one of the same model. If that exact model is no longer made, we’ll offer a comparable model as a replacement that is equal in quality and value. (You won’t be left without a bed – we promise!) Per our policy, replacement of a defective mattress under warranty does not restart or extend the original warranty term – the warranty continues from the original purchase date. We stand by our products, but we also have to keep the timeline fair.

5. Costs: Under a non-prorated warranty, the repair/replacement itself is free of charge – we’ve got that covered. You would only be responsible for any nominal fees like transportation or inspection costs if they apply (we try to minimize these). If your warranty is in a prorated phase, we’ll let you know what your cost share is before moving forward. We aim to be transparent and help get you back to comfortable sleep as quickly as possible.

Throughout the process, our customer support team will use a friendly, no-jargon approach. We know warranty claims can feel daunting, but we’re here to help and make it as easy as scheduling a service for any other valued product in your home.

Tips to Maintain Your Mattress (and Keep Your Warranty Valid)

We want you to get the full life out of your mattress. Proper care not only ensures you sleep better, it also helps protect your warranty rights by preventing avoidable damage. Here are some customer-friendly tips to maintain your mattress in great shape:

• Use a Mattress Protector: We can’t emphasize this enough. A waterproof mattress protector will shield your mattress from spills, stains, and sweat. This keeps your bed hygienic and prevents any accidental stains from voiding your warranty. Today’s protectors are thin, quiet, and won’t change how the mattress feels – you’ll never know it’s there. It’s cheap insurance for your bed!

• Ensure Proper Support: Set up your mattress on a recommended foundation or frame. If you have a queen or king mattress, make sure your bed frame has a center support leg or bar to support the middle of the bed. Without proper support, even a great mattress can sag. Using a sturdy platform, the matching box spring, or an adjustable base (as specified for your mattress type) will not only keep your mattress feeling right, it will also keep your warranty intact (since using an unsupportive frame can void it). Avoid putting your mattress directly on the floor for long periods, or on very flexible slats, unless the manufacturer specifies that as okay.

• Rotate Your Mattress Periodically: Unless your mattress is one-sided (most today are), rotate it head-to-foot every 3-6 months. This helps wear evenly and prevents permanent body impressions from forming in one spot. (Do not flip non-flippable mattresses – if it’s only meant to be slept on one side, just rotate it.) Consistent rotation can prolong the comfort life of the bed. While skipping rotations won’t immediately void the warranty, uneven wear from never rotating might be considered neglect in extreme cases. Plus, it’s just a good practice for longevity.

• Avoid Jumping & Heavy Impact: It might be tempting for kids (or even playful adults!), but don’t use the bed as a trampoline. Sudden heavy impacts can damage the interior (and are not covered by warranty). Mattresses are designed for the weight of sleeping humans distributed evenly, not the force of a person (or pet) leaping onto them in one spot. Protect your investment by treating it kindly.

• Keep It Clean and Dry: Aside from using a protector, air out your mattress now and then. When you change sheets, let the mattress breathe for a few minutes. Avoid getting it wet. If you live in a very humid area, consider using a dehumidifier or moisture-absorbing product in the room. Clean any surface dirt with gentle spot-cleaning (follow the manufacturer’s instructions). A well-kept mattress = a longer-lasting mattress.

• Hold On to Documentation: Keep your proof of purchase (receipt) in your records and leave the law tag attached to the mattress. This documentation is important if you ever need service. You might even take a photo of the law label and your receipt and save it, so you don’t have to worry about fading ink or lost papers. It’s a small step that can make any future warranty process smoother.

Following these tips will help ensure you never unintentionally void your warranty and, more importantly, that you enjoy your NM Branded Products mattress for many years. We design our beds to last and provide consistent comfort throughout their life – a little care and maintenance on your part goes a long way in achieving that.

In Conclusion: We’re committed to standing by our products and supporting our customers. This warranty page is here to give you clarity and confidence. If you have any questions about your NM Branded Products mattress warranty, or if something isn’t clear, just reach out to us. We’re always here to help, with friendly support and honest information. Sleep well, knowing your purchase is protected!

Happy sleeping, and thank you for choosing NM Branded Products.

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