Your delivery can be scheduled for in-store purchases at the time of sale.
For orders placed online, please allow up to 24 hours to process your order. Please place any special instructions in the comments section of the checkout page. (ie. “Ring Buzzer Number 1234”)
You will receive an email once the order is processed with delivery date information. If the scheduled delivery date does not work for you, you may reply to the email to schedule a different date.
On the day of delivery, you will receive an email and text message with your estimated delivery time (2-hour window) and access to live tracking.
Thank you for choosing National Mattress Outlet Plus +.
Note: Our team of delivery experts are trained professionals. We ensure every delivery is completed safely, efficiently, and without damage.
In some cases, large mattresses (i.e., king-size) need to be squeezed and/or bent to fit in tight stairways and/or clearances. The delivery team may assess the situation first and inform the customer of these hazards. The customer may refuse to continue with delivery if they realize there is a chance of damage during the process.
If the customer chooses to proceed, they may be required to sign a damage waiver to accept the risk or damage to their property. We are not responsible for any scrapes or scratches, and/or other damages that may occur in the process.
It is the customer's responsibility to measure their homes to ensure ample space to safely deliver a mattress to the designated area in their home. We also ask customers to prepare their homes for safe delivery by removing any items in hallways and stairways, covering delicate flooring, de-icing driveways and stairways, and removing any other safety hazards which could interfere with the delivery.
